For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Q: When downloading the app it asks for a permission to access my location, photos etc. How does Glopas use this data?

A: Glopas needs your device location and GPS to be able to connect to a right place and story. It uses microphone and photos only when the professionals are creating audio stories. Android 6 asks for a permission to use contact information when downloading apps. Glopas does not read or use any of the contact information, and it hasn’t got access to anything else than your username – name.familyname@gmail.com

Q: Can I use Glopas offline?

A: Yes. When connected to Wi-Fi, you can open Glopas, and it downloads media files automatically. When markers on the map are orange, Glopas is ready for offline use.

Q: How do I find the various language versions of the guided tours?

A: The app has a search button. Just write an abbreviation of your languge – such as en for English – and it shows you the available collections nearby. This happens when there are local organisations providing content in your language.